Privacy Policy

Master Mocks ("we," "us," "our") operates the website mastermocks.in(the "Platform"), providing mock tests, PDFs, and performance-based cashback rewards for Banking & Insurance exam aspirants. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Platform.

By using Master Mocks, you agree to the practices described in this policy.

1. Information We Collect

a) Information you provide directly

• Name, email address, and mobile number (at registration)
• Password (stored in encrypted form)
• Payment details for paid mocks (processed securely via our payment gateway partner — we do not store your card/UPI details on our servers)
• Bank account / UPI ID, if required to process cashback reward payouts
• Any information you submit via contact forms, support emails, or feedback

b) Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, mocks attempted, time spent, click patterns)
• Cookies and similar tracking technologies (see Section 6)

c) Performance data

• Your responses, scores, accuracy, time taken, and rank in free and paid mock tests, used to determine cashback eligibility and to show you performance analytics.

2. How We Use Your Information

We use the information collected to:

• Create and manage your account
• Provide access to free/paid mocks and PDFs
• Process payments for paid mocks
• Calculate rankings and disburse cashback rewards to eligible top performers
• Send important updates (mock schedules, results, reward status) via email/SMS/WhatsApp
• Improve our platform, questions, and user experience through analytics
• Respond to your queries and support requests
• Detect and prevent fraud, cheating, or misuse of the reward system (e.g., multiple accounts, screen-sharing during the test window)
• Comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell your personal information to third parties. We may share your data with:

• Payment gateway providers (e.g., Razorpay/Cashfree/similar), solely to process payments and cashback payouts
• Service providers who help us operate the Platform (hosting, analytics, SMS/email/WhatsApp notification services), under confidentiality obligations
• Legal authorities, if required by law, court order, or government request
• In connection with a business transfer (merger, acquisition, or sale of assets), where user data may be transferred as part of that transaction

4. Cashback Reward Payouts

To process cashback rewards, we may require your bank account details, UPI ID, or details of any payment app used for payout. This information is used solely for reward disbursement and is not used for any other purpose. Please ensure the details you provide are accurate — we are not responsible for payouts sent to incorrect information supplied by you.

5. Data Security

We use reasonable technical and organizational measures (encryption, secure servers, access controls) to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand usage patterns to improve the Platform
• Enable analytics (e.g., Google Analytics)

You can disable cookies through your browser settings, though some features of the Platform may not function properly without them.

7. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data (see Section 8).

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and personal data (subject to legal/financial record-keeping requirements, e.g., transaction records)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at support@mastermocks.com.

9. Children's Privacy

Master Mocks is intended for users preparing for competitive exams and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our Platform may contain links to third-party websites (e.g., YouTube, Telegram, Instagram). We are not responsible for the privacy practices or content of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Platform. Continued use of Master Mocks after changes constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions or concerns, please contact us at support@mastermocks.com or call us at +91 97692 92109.